The Service Call charge covers travel to your location and assessing the issues with your machine. Each additional appliance assessment has a minimum charge of $30.00. The estimate to repair the machine(s) will be provided upon request, otherwise, we will use our good judgment, knowledge, and experience to fix the appliance(s) if it makes sense to repair.
The initial assessment may take a few minutes or more than 30 minutes for complex or multiple issues with the machine. If it takes more than 15 minutes, labor charges will occur at our regular labor rate of $30.00 per 15 minutes.
You can help this process by providing an accurate description of the problem, having the area clean and uncluttered with good lighting so that we may move freely without damaging your home, have access to the appliance, and see what we are doing.
If we have the necessary parts and time on the initial call and you decline the repair but later decide to repair the appliance, there will be a second service call charge for the return trip.
Each home, location, installation, and appliance are different. With today’s electronics and various components, it is sometimes difficult to recreate and diagnose intermittent problems, access various machine components, or diagnose problems without the aid of special diagnostic tools, equipment or physically looking at the location, installation, or appliance. The labor cost of repairing the machine(s) is up to the technician working on the appliance(s).
When assessing and repairing vintage appliances and/or brands we do not typically work on and/or appliances with hard-to-find parts you may be charged a Service Call for each trip.
If you add another appliance to the workorder after we have arrived, and it requires a return trip because we do not have the required parts on the service van there will be a second service call charge for the return trip on the additional appliance.
If you need to cancel or change your appointment we ask that you please do so 24 hours in advance so that we may fill your spot on the scheculd with someone else who has been patiently waiting. Failure to do so may result in a $92.00 cancellation fee.